Nationwide Mail-in Repair

You may not live near Atlanta GA. Or you may not want to travel during COVID-19. We are here to make life a little easier for you. Now, you can get CAS’s best tech repair service wherever you are in the United States.

Our Device Mail-in Process

STEP 1

Fill out the form below

Complete the form. You’ll be emailed confirmation of your form.

 

STEP 2

Receive free shipping label and free shipping box

Upon requesting a free shipping label, you will receive a label via email.  Also, upon requesting a free shipping box, you will receive a box within 2 days to your address.
If you prefer to use your own box or label, please leave the appropriate box unchecked.  Please note the free label and box are for United States residents only and applies to laptops or smaller devices.
STEP 3

Ship out your box

You’re responsible for getting your device to us. That includes payment and safely packing it so it gets to us in one piece. Address to ship to is:
Computer Analyst Support Depot Service
ATT: Depot Mail-in Department
330 Arrowhead Blvd Suite# 35B
Jonesboro GA, 30326
STEP 4

Receive a free diagnostic or free recycling

 
Upon receipt, we’ll create a ticket during the intake process. You’ll receive an e-receipt of this. Then, expect a free diagnostic, relaying the cost for your approval before we begin the repair.  Or if you choose to recycle your laptop, we will send you a receipt once done.
 
STEP 5

Device is repaired. Or device is recycled if preferred.

Upon approval, we’ll repair your device. You’ll receive a message when it’s completed.

 

STEP 6

Payment is due for approved computer repair

 

You’ll receive an invoice via email through our ticketing system. Pay the repair charge online.
Additionally, the return shipping fee is $25. Heavier, larger equipment may carry extra costs as deemed by the carrier.

 

Important Shipping Notes

Only ship the whole device, not parts:  We do not accept just motherboards or logic boards or other failed parts. We’ll require the whole computer or device to work with.

Only ship if within the United States: This is a nationwide service. We will happily service any state. If you are international, please do not ship to us. Apologies but international shipping costs are too high and customs and paperwork are too time consuming.

Only ship the whole device, not parts:  We do not accept just motherboards or logic boards or other failed parts. We’ll require the whole computer or device to work with.

Only ship if within the United States: This is a nationwide service. We will happily service any state. If you are international, please do not ship to us. Apologies but international shipping costs are too high and customs and paperwork are too time consuming.

Provide any physical damage on your device besides the main issue you don’t care about. For instance, a computer can’t power on, but the cracked screen in the corner is not a big deal to worry about. This helps us field all your issues and ensure your shipment to us isn’t unexpectedly damaged.